Everything you want to know
before you book.
Four categories, twenty minutes of reading, and fewer questions after you hit book.
What are check-in and check-out times? +
Check-in is from 3pm and check-out is by 10am. Early check-in and late check-out can sometimes be arranged — just ask when you book.
How do I check in? +
Self check-in with a smart lock. We’ll send you the door code, lobby access details, and a short welcome guide 24 hours before arrival.
Is parking included? +
No — public parking is available nearby at The Star and the Meriton, with public car spaces only a short walking distance from the apartment.
Is the building secure? +
Yes. 24/7 concierge in the lobby, lift access requires a fob, and the apartment has a smart lock with a unique code for your stay.
What are the facility opening hours? +
The pool, spa, gym, sauna and steam room all operate from 6am–10pm daily.
What’s included in the apartment? +
Full kitchen with Miele appliances, linen and towels, hotel-quality amenities, Wi-Fi, Netflix, ducted AC, washer and dryer, iron and hairdryer.
Is there a BBQ available? +
Yes, there is a residents’ BBQ lounge on the amenities floor, first come first served. Guests are kindly asked to clean up after use.
Is smoking allowed? +
No smoking inside the apartment or on the balcony. You can smoke in the designated area outside the building.
Is there a minimum stay? +
Usually 2 nights, sometimes 3 over weekends and peak holidays. Availability and minimums are shown live on Airbnb and Booking.com.
Can I host a party or event? +
No — building by-laws prohibit parties or events, and we strictly enforce this. Noise after 10pm carries penalties from body corporate.
What’s the cancellation policy? +
Standard policy follows the platform you book through. Contact us directly for flexible arrangements on longer stays.
Can I bring a pet? +
Unfortunately not. Building by-laws don’t allow short-term guest pets. Guide and assistance animals are welcome.
Is the apartment suitable for families with young kids? +
Yes, the second bedroom has two single beds, the pool area is fenced and the beach is patrolled.
Do you offer long stays or corporate rates? +
Yes, we offer discounted rates for stays of 14+ nights. Email us for a custom quote.
Can extra guests be accommodated? +
The apartment officially sleeps 4. We’re unable to exceed this due to building by-laws.
Is the apartment wheelchair accessible? +
Lift access and wide hallways, yes. The bathroom has a step-in rainfall shower rather than a roll-in, so please contact us before booking if specific accessibility is needed.